Verifying Your ID and Passport at Stay Casino

Choose an identity document the casino will accept

Start with the document that shows your full name, date of birth and a clear photo. Stay Casino accepts an ID card, a passport or a driver's licence for the identity step. Any one of the three is enough. You do not need to send all of them.

The name printed on the document has to match the name on your player account exactly. A nickname, a shortened first name or a maiden name that no longer matches will bounce the check back to you. Fix the account details first if something is off, then upload.

A full round of Know Your Customer at Stay Casino covers four things: an identity document, proof of address, and proof that you own the payment method you used. This page deals with the first item. Reviews finish inside 24 to 72 hours once the files land. To keep everything valid, the document must not be expired on the day you send it, all four corners have to be inside the frame, and the photo page has to be sharp enough to read without squinting.

• Passport — the photo page with the machine-readable code at the bottom.
• National ID card — front and back, since the back often carries the signature and issue data.
• Driver's licence — front and back, with the licence number legible.

Colour scans and phone photos both work. Black-and-white copies do not, because the reviewer needs to confirm the document is a genuine coloured original rather than a photocopy.

Why bother at all? Verification protects your balance as much as the casino's. Once your identity is confirmed, nobody who guesses your password can drain the account to their own card, and your withdrawals stop getting flagged for manual review. It is a one-off task. Clear it before you request a payout and you never think about it again.

Photograph your document so it passes first time

Good light does most of the work. Lay the document flat on a plain, dark surface near a window and let daylight fall across it. Switch the flash off. A flash bounces straight back off laminated cards and blows out the exact line of text a reviewer needs to read.

Hold the camera parallel to the document, not at an angle. Fill the frame but leave a thin margin so no edge gets cut. Then check the shot before you send it: can you read the document number, your name and the expiry date at a glance? If any of those blur when you zoom in, retake it.

A few habits that keep rejections down:

1. Wipe the camera lens and the document surface first.
2. Rest your elbows on the table to steady the shot.
3. Capture the whole document in one frame, never a cropped half.
4. For cards, send both sides as separate images.
5. Keep the file as JPG or PNG under the upload size limit shown in the cashier.

Upload straight from the account page, in the verification section. Sending documents through public chat or an unrelated email address slows things down and, in some cases, gets ignored for security reasons.

One more habit worth keeping: photograph the document against a background that contrasts with it. A pale passport page on a white desk blurs into the surface and the reviewer cannot tell where the edge ends. A dark wooden table or a plain sheet of black paper solves that in a second.

Compare passport, ID card and driving licence side by side

Each document does the same job but has its own quirks. The table below sums up what to send and where each one tends to fall short, so you can pick the one that gives you the cleanest scan.

If your passport is in a drawer and your licence is in your wallet, reach for the licence. The document you can photograph in strong daylight beats the one that looks better on paper but hides in a dark hallway.

Steer clear of the mistakes that get ID photos rejected

Most rejections come down to a handful of repeat offenders. Reviewers see them daily, and every one of them adds another 24 to 72 hours to the wait while you resend.

Blur tops the list. A shaky hand or a dirty lens makes the document number unreadable, and an unreadable number fails automatically. Glare comes next, usually from flash or an overhead bulb reflecting off the laminate. Cut corners are the third: crop off a single edge and the whole image gets bounced.

There is also the fold trap. Passports and older ID cards develop a crease down the middle from years in a wallet, and that crease can hide a digit of the document number. Flatten the page under a book for a minute before you shoot, or hold it open with your fingers just outside the frame.

The subtler ones catch people who think they did everything right:

• Expired document. Check the date before uploading, not after.
• Only one side of a card. ID cards and licences need front and back.
• Name mismatch. The document name must match the account, character for character.
• Edited or filtered image. Any sign of retouching voids the file; send the raw photo.
• Screenshot of a document. Reviewers want the original photo, not a screen grab of one.

One clean submission clears in a day or two. Three sloppy ones can stretch a routine check into a week. Slow down for the single good photo and you finish faster overall. When your identity is confirmed, move on to the proof of address step and read up on why checks get declined so nothing else holds you up. You can also review the full list of deposit and withdrawal methods before your first cashout.

Answers to common ID verification questions